Terms of service

THE EMPRESS & WOLF 'CHANGE OF MIND POLICY'

The Empress & Wolf is not legally obliged to give store credits of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase, or because it was an unwanted gift.

However, under our own The Empress & Wolf  'Change of Mind Policy', if you simply change your mind we do offer an exchange or store credit of value equivalent to the purchase price for most items provided that:

(a) you return the item within 7 days from the date of purchase (or for online purchases, from the date you receive it); and

(b) the item is unused and in its original condition; and

(c) all original labels and tickets are attached to the item; and

(d) you provide an original The Empress & Wolf tax invoice as proof of purchase

The Empress & Wolf 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:

(a) Earrings;

(b) Original Art;

(c) Opened Tarot Cards;

(d) Crystals; or

(e) Items in the Sculpture Garden

(f) Sale Items

Under our own The Empress & Wolf  'Change of Mind Policy, all items MUST be delivered back to the store in original unused and unworn condition. All delivery costs will be at the cost of the purchaser and if there was a delivery fee incurred at time of purchase, this will be removed from the store credit amount.

When sending returned items to The Empress & Wolf  we advise you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange The Empress & Wolf  reserves the right to inspect returned items upon receipt.