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AFTERPAY & ZIPPAY AVAILABLE | FREE EXPRESS POSTAGE ON ORDERS OVER $100*

Shipping FAQ

Please note there may be delays in postage times due to COVID-19. These delays are much longer for international orders. 


WE POST ORDERS ON WEDNESDAYS & FRIDAYS


DOMESTIC SHIPPING

All prices in store and on our website are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will take approximately 10 working days for most orders. If your product may/will take longer, you will be notified by one of the team.  For delivery within Australia we use Australia Post express registered eParcel with signature on delivery.

For domestic delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact The Empress & Wolf on (03) 53483111 or contact@theempressandwolf.com if you have any questions about your order.

INTERNATIONAL SHIPPING

The Empress & Wolf  ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders.

Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact The Empress & Wolf on (03) 53483111 or contact@theempressandwolf.com if you have any questions about your order.

For more information on delivery times, please check our International Post Guide.

THERE IS A PROBLEM WITH MY ORDER, WHO SHOULD I CONTACT?

Please contact The Empress & Wolf on (03) 53483111 between 11am - 4pm or contact@theempressandwolf.com if you have any questions about your order.