Shipping FAQ

Please note there may be delays in postage times due to COVID-19. These delays are much longer for international orders. 

WE POST ORDERS ON WEDNESDAYS & FRIDAYS

DOMESTIC SHIPPING

All prices in store and on our website are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will take approximately 2-4 working days for most orders. If your product may/will take longer, you will be notified by one of the team.  For delivery within Australia we use Australia Post express with signature on delivery. Free shipping is available Australia wide only on orders over $100, excluding large or heavy items.

If your order has not arrived within the allotted time, please contact the shipping company, using the tracking number supplied to you.

Please note: For high value items we highly recommend selecting insurance on the shipping page of checkout as The Empress & Wolf is not liable and will not provide compensation for uninsured items lost by Australia Post. 

Please contact The Empress & Wolf on (03) 53483111 or Text 0404634097 or contact@theempressandwolf.com if you have any questions about your order.

INTERNATIONAL SHIPPING

The Empress & Wolf ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. Free shipping is not available for International orders and International shipping rates will be calculated at checkout.

Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

For International delivery, you should receive your order within 28 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the tracking number supplied to you.

Please contact The Empress & Wolf on (03) 53483111 or Text 0404634097 or contact@theempressandwolf.com if you have any questions about your order.

For more information on delivery times, please check our International Post Guide.

THERE IS A PROBLEM WITH MY ORDER, WHO SHOULD I CONTACT?

Please contact The Empress & Wolf on (03) 53483111 or Text 0404634097 contact@theempressandwolf.com if you have any questions about your order.